patient access

NHS 111


Welcome to Billingshurst Surgery....

Change to Routine Blood Tests

Please be aware that ALL routine annual blood tests (including diabetic, coronary heart disease, hypertension) are changing from fasting to non-fasting. This is in line with recent NICE guidelines that support a non-fasting cholesterol blood test.

Appointments can now be booked on-line via Patient Access

A number of morning appointments can be booked on-line via Patient Access 1 day in advance, and afternoons 6 weeks in advance.

Important changes to ordering repeat prescriptions on-line

From the 1st January 2015 our online prescription form and telephone request services will no longer be available and will be replaced by Patient Access online services. Please go to our Repeat Prescriptions section for further information on the changes and how to register to use Patient Access to order repeat prescriptions.

Friends & Family Test

From 1st December 2014, GP practices are required to undertake the NHS Friends & Family Test, asking patients whether they would recommend their GP surgery. If you would like to add your response to this ongoing survey, please click on . Alternatively, you can complete a paper copy of this survey which is available at our Reception Desk.




appointment system at Billingshurst Surgery
Essential information on our appointment booking and cancellation service & home visits..
Billingshurst Surgery - opening hoursWe are open 8.00am - 6.30pm Mon - Fri and we are closed on Saturdays and Sundays..
  Billingshurst Surgery contact details
Our contact details - important phone numbers, surgery address etc..






Self help guide
Please read our 'Self Help Guide' for what steps to take when you are feeling unwell..
  Billingshurst Surgery - repeat prescriptions
Information on how to obtain your repeat scripts & using our online ordering system..
  NHS Clinics and services at Billingshurst Surgery
The various NHS clinics & services that Billingshurt Surgery offers to patients..






Registering with Billingshurst SurgeryAdvice on how to register as a new patient with Billingshurst Surgery..
Billingshurst Surgery staffA list of the Doctors & other Medical Staff located at Billingshurst Surgery..
Basic first aid adviceRead advice and watch streaming videos on how to deal with a number of minor ailments..

Latest Practice News / Events / Announcements

Billingshurst Surgery Patient Survey Results (2015):

Please click Survey Resultshere to view the results of the short patient survey carried out in January & February 2015.

Training Dates:

We occasionally close in the afternoon to allow GPs & staff protected time for training and development in order to continually improve patient care. The surgery will therefore be closed on the following dates/times. Please dial the number listed against the date for medical advice/contact during these sessions:

  • Tuesday 19th May, closed from 12.30 - 17.30pm. Please call 0300 5555252
  • Tuesday 16th June, closed from 12.30 - 18.30pm. Please call 111
  • Wednesday 15th July, closed from 12.30 - 17.30pm. Please call 0300 5555252
  • Wednesday 16th September, closed from 12.30 - 18.30pm. Please call 111
  • Wednesday 14th October, closed from 12.30 - 17.30pm. Please call 0300 5555252
  • Wednesday 18th November, closed from 12.30 - 18.30pm. Please call 111

HSCIC Care Data Extraction:

You may have heard about the forthcoming service managed by the Health & Social Care Information Centre. There are further details below from the NHS England patient information leaflet, copies of which are available from the surgery:


Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have.

Please take time to read this leaflet. You need to make a choice.

Benefits of sharing information

Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.

Information will also help to:

  • find more effective ways of preventing, treating and managing illnesses;
  • guide local decisions about changes that are needed to respond to the needs of local patients;
  • support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems;
  • improve the public's understanding of the outcomes of care, giving them confidence in health and care services; and
  • guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.

What will we do with the information?

We will only use the minimum amount of information we need to help us improve patient care and the services we provide.

We have developed a thorough process that must be followed before any information can be shared. We sometimes release information to approved researchers, if this is allowed under the strict rules in place to protect your privacy. We are very careful with the information and we follow strict rules about how it is stored and used.

We will make sure that the way we use information is in line with the law, national guidance and best practice. Reports that we publish will never identify a particular person.

Do I have a choice?

Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).

You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let your GP know if you want to restrict the use of this information. Your choice will not affect the care you receive.

Do I need to do anything?

If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time. If you have concerns or are not happy for your information to be shared, speak to your GP practice.

Where can I get more information?

Leaflets in other languages and formats are available from our website. For more information, including a list of frequently asked questions (FAQs), please go to the website at You can also get further information from the website at Or you can speak to staff at your GP practice. All 22 million households in the UK will be receiving a government mailshot in January 2014.

Out of Hours Service and NHS Direct has now been replaced by NHS 111

The Out of Hours telephone number has changed to 111. Calls to the NHS 111 service are free from landlines & mobile phones The service aims to make it easier for people to access healthcare services when they need medical help fast, but it's not a life-threatening situation.For further details on the service provided by IC24 please go to the Out of Hours section under Practice Info. NHS 111 also replaces the NHS Direct service 

Barns Green & Slinfold Village Stores

Barns Green & Slinfold Village Stores provide a prescription collection service for customers who are patients at Billingshurst Surgery. Please note that this service will not cover Controlled Drugs or items that require refrigeration.  These items will need to be collected from the surgery as normal.

To use this service, patients will need to:

  • Sign and return a consent form (available from the surgery).
  • Have requested their prescription via Patient Access or by returning the repeat slip to the surgery.
  • Have paid for their prescription in advance via the surgery (not the store), or purchased an exemption certificate and provided proof of this to the surgery.

The prepared prescriptions will be collected from the surgery on Mondays & Fridays only, and patients will need to factor this in when considering when they need their prescription by along with the usual two working day turnaround.

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NHS UK Department of Health NHS West Sussex

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