Billingshurst Surgery Patient Survey Results (2015):
Please click here to view the results of the short patient survey carried out in January & February 2015.
We occasionally close in the afternoon to allow GPs & staff protected time for training and development in order to continually improve patient care. The surgery will therefore be closed on the following dates/times. Please dial the number listed against the date for medical advice/contact during these sessions:
- Thursday 26th March, closed from 12.30 -18.30 pm. Please call 111
- Tuesday 19th May, closed from 12.30 - 17.30pm. Please call 0300 5555252
- Tuesday 16th June, closed from 12.30 - 18.30pm. Please call 111
- Wednesday 15th July, closed from 12.30 - 17.30pm. Please call 0300 5555252
- Wednesday 16th September, closed from 12.30 - 18.30pm. Please call 111
- Wednesday 14th October, closed from 12.30 - 17.30pm. Please call 0300 5555252
- Wednesday 18th November, closed from 12.30 - 18.30pm. Please call 111
We will be contacting relevant patients about the 2014 Shingles campaign by the end of October, with clinics then running in November.
HSCIC Care Data Extraction:
You may have heard about the forthcoming care.data service managed by the Health & Social Care Information Centre. There are further details below from the NHS England patient information leaflet, copies of which are available from the surgery:
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have.
Please take time to read this leaflet. You need to make a choice.
Benefits of sharing information
Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.
Information will also help to:
- find more effective ways of preventing, treating and managing illnesses;
- guide local decisions about changes that are needed to respond to the needs of local patients;
- support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems;
- improve the public's understanding of the outcomes of care, giving them confidence in health and care services; and
- guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.
What will we do with the information?
We will only use the minimum amount of information we need to help us improve patient care and the services we provide.
We have developed a thorough process that must be followed before any information can be shared. We sometimes release information to approved researchers, if this is allowed under the strict rules in place to protect your privacy. We are very careful with the information and we follow strict rules about how it is stored and used.
We will make sure that the way we use information is in line with the law, national guidance and best practice. Reports that we publish will never identify a particular person.
Do I have a choice?
Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).
You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let your GP know if you want to restrict the use of this information. Your choice will not affect the care you receive.
Do I need to do anything?
If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time. If you have concerns or are not happy for your information to be shared, speak to your GP practice.
Where can I get more information?
Leaflets in other languages and formats are available from our website. For more information, including a list of frequently asked questions (FAQs), please go to the website at www.nhs.uk/caredata. You can also get further information from the website at www.hscic.gov.uk. Or you can speak to staff at your GP practice. All 22 million households in the UK will be receiving a government mailshot in January 2014.
Out of Hours Service and NHS Direct has now been replaced by NHS 111
The Out of Hours telephone number has changed to 111. Calls to the NHS 111 service are free from landlines & mobile phones The service aims to make it easier for people to access healthcare services when they need medical help fast, but it's not a life-threatening situation.For further details on the service provided by IC24 please go to the Out of Hours section under Practice Info. NHS 111 also replaces the NHS Direct service
Barns Green & Slinfold Village Stores
Barns Green & Slinfold Village Stores provide a prescription collection service for customers who are patients at Billingshurst Surgery. Please note that this service will not cover Controlled Drugs or items that require refrigeration. These items will need to be collected from the surgery as normal.
To use this service, patients will need to:
- Sign and return a consent form (available from the surgery).
- Have requested their prescription via Patient Access or by returning the repeat slip to the surgery.
- Have paid for their prescription in advance via the surgery (not the store), or purchased an exemption certificate and provided proof of this to the surgery.
The prepared prescriptions will be collected from the surgery on Mondays & Fridays only, and patients will need to factor this in when considering when they need their prescription by along with the usual two working day turnaround.